Right choice for New Car Service
Were you aware of the fact that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Looking forward to the potential bargains available in the end of year car sales or want to welcome in the new year by having your new car serviced? Here is some sound advice from KATS Automotive Services in East Brisbane.
The buying of a new car is one of the most meaningful investments people usually make, so it shows common sense to do whatever you can to take care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
Were you aware of the fact that you have the right to choose who services your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
Dealers cannot force you to take the car back to the dealership who sold it to you for service or repairs. Provided the work is performed to the manfufacturers specifications by an acceptably skilled person and uses sufficient quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every KATS Automotive Services mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means KATS Automotive Services mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. KATS Automotive Services will also only ever use fluids and lubricants that meet the specifications of the original maker of the car.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the distinction between statutory, manufacturer and express warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be annulled by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So watch out for new car dealers who try to push the addition of “express” or “extended” warranties, often for free, when purchasing your new vehicle.. Usually these ‘added’ warranties may include quite extensive restrictions or provisions, and are not always what they seem. Many times these special deals provide hardly any additional benefits beyond the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealership.
Such special deals are very unlikely to warn you of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes possible increased travel times to get your car serviced or an increase in waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
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